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FAQs

Do you allow clients to make payments? I am worried about the bill.

If you are concerned about paying a bill then let us know. If you have a limit, we can prioritize what needs to be done. We keep our prices clearly listed for you and you can ask us at any time during the visit how much items or procedures cost.

Payment is due at time of service.

You can make payments on your account BEFORE service to produce a credit on your account for an upcoming appointment or procedure. You can pay by cash, check, Visa, Master Card and Discover at the time of service.

We also carry CareCredit, which is a credit card you can apply for in our office or at home, that gives you the option to make payments interest free for 6 months or 12 months.

Do you board pets?

No, we cannot board pets. If you call the office we can give you a list of great local facilities.

It’s always less stressful for a pet to stay in their own home while their family is away. So the best option is to have a family member, friend or an at home pet sitter come to your house to watch your pet.

If you still need to board your pet, the best way to make sure you are choosing a good facility is to visit prior to boarding. See where your pet will be staying and take your pet while your visit, so that they feel comfortable when it is time to leave them. Ask about playtime and walks because you don't want your pet stuck in a 12 foot run for the whole time your away. Make sure your pet has all necessary vaccines at least 10-14 days before their stay.

If your pet is coughing, lethargic, urinating more then normal, having diarrhea or not acting right after you pick them up, please call the office.

I just got a puppy, anything special I should know before I come in?

Yes, you should keep your new puppy home until it is fully vaccinated. Avoid parks, playgrounds, trails and any places where other dogs congregate. These are prime areas to pick up parvo virus and parasites.

We recommend vaccinating at 8 weeks, 12 weeks, and 16 weeks with a combo vaccine and at the last visit they also will receive their rabies vaccine. It takes 10-14 days for vaccines to get into their system.

You also have to worry about your puppy spreading and contracting parasites. We recommend having your puppy’s stool checked as soon as possible to prevent contamination to other pets, family members and to your yard.

Why should I NOT give rawhides and pig ears?

Your pet may love rawhides and pig ears, but they are not good for them. Treats like these and other high fat treats and may cause pancreatitis (inflammation of the pancreas) which is a very painful and potentially fatal condition. Rawhides can become lodged in the throat or when a large portion is swallowed whole it can cause intestinal blockage.

We can give you other great healthier treat options.

What is microchipping and do you provide it at your office?

Microchipping is when a permanent ID chip is placed beneath the skin between your pets shoulder blades. It is much more reliable than just a collar and tag because there is no way to loose it. It is inserted using a large needle. Unfortunately, it is not a tracking devise. The pet has to be picked up and taken somewhere (vet, pet store, humane society) to be scanned. The scan will give a number that leads them back to the owner.

We DO microchip here. We can do it anytime, but we highly recommend doing it while they are in for surgery because it will be painless.

What do I have to do to prepare for my pet’s surgery?

  • No food after 8pm the night before the surgery.
  • Leave down your pet’s water bowl. They can drink as much as they want.
  • Have them here at 8am and (dog owners) plan to stay 15-20 minutes.

Dr. McAllister gives a pre-surgery pain injection and you stay with your pet while it takes effect. This way when you leave your pet with us, they are already partially sedated.

We feel that pets are more comfortable at home and they normally are ready to go home by the afternoon of their surgery.

We do recommend feeding a bland homemade diet of boiled chicken breast and rice for a few days after the surgery.

Your pet should be acting completely like his/her old self about 24 hours after the surgery. There should be no reason to stay home with your pet the next day.

Pets usually do not like restricting ecollars or cones so we do everything we can to make them comfortable when they go home without them including: internal sutures, external glue (so they are not irritated by sutures) and pain medication take home.

We do a complimentary appointment to recheck the surgery site a week after the surgery just to make sure that the incision site heals well.

What is a bland diet?

We mention putting your dog temporarily on a “bland diet” for multiple reasons such as: after surgery or dental, after your pet gets into the trash, they have an upset stomach, vomiting or diarrhea.

Bland diet means no treats or people food (other then chicken and rice).

Chicken and rice diet: chicken breast (boiled), Swanson low sodium chicken broth and white or brown rice. You may also add potatoes to thicken or substitute.

What Flea / Tick / Heartworm prevention should I use?

When it comes to flea and tick prevention products you should worry more about about ticks for your pets that go outside from February though September and concentrate on a good flea prevention in September through February. If we have a mild winter, then you will see a strong flea and tick season.

If you live in an area with lots of ticks and tick diseases, then your dog should be vaccinated against lyme disease every year, and we recommend using a prevention that repels ticks or kills them quickly before diseases can be spread.

Heartworm prevention should be used once a month, every month, year round, in this area. If you choose to stop during the winter then your dog must have a heartworm check prior to starting a preventative again, which will cost you more then just keeping your dog on a prevention year round.

We think our pet is nearing the end of his life.

We understand that this is a very hard decision to make. It is never easy to decide when it is "time."

The procedure takes about 45 minutes. Dr. McAllister first gives a sedative that will put your pet under anesthesia. About twenty minutes later he will give a second injection that will stop the heart. Your pet will feel no pain or panic. Most clients stay for the whole procedure or you can leave after your pet is under anesthesia.

  • You may choose to take your pet home with you so that you can bury him in your own yard.
  • Another option is to leave your pet with us for a mass cremation. Holloway Funeral Home will pick up your pet from our office and take him for creamation. Ashes are not returned.
  • A third option is to leave your pet with us for a private cremation at Holloway Funeral Home. Holloway will contact you when your pet's ashes are ready.

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Our Location

235 Dykes Rd. Salisbury, MD. 21804

Office Hours

Monday:

8:00 AM-12:00 PM

2:00 PM-6:00 PM

Tuesday:

8:00 AM-12:00 PM

2:00 PM-6:00 pm

Wednesday:

8:00 AM-12:00 PM

2:00 PM-6:00 PM

Thursday:

8:00 AM-12:00 PM

2:00 PM-6:00 pm

Friday:

8:00 am-12:00 pm

2:00 pm-5:00 pm

Saturday:

Closed

Sunday:

Closed